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Power Transmission Distributors Association is...

the leading association for the power transmission/motion control industrial distribution channel, bringing together distributors and manufacturers.

Quality Customer Service Workshop: An In-House Employee Development Program

Purchase the Quality Customer Service Workshop.

Each and every time a member of your company communicates with a customer, it’s an opportunity to provide a superior experience. Build customer satisfaction by developing the communication skills of your front-line employees with the Quality Customer Service Workshop: An In-House Employee Development Program. This program emphasizes listening, considering and responding in the style most appropriate for each individual customer. Lead participants through interactive exercises to hone their skills, resulting in productive and effective communications--whether in person, on the phone or through e-mail.

Facilitator’s Guide

Ideal for any size company, the Quality Customer Service Workshop: An In-House Employee Development Program is a turn-key training program. The Facilitator’s Guide walks you step-by-step through each activity. The guide outlines the progress through the Participant’s Workbook and sets up the activities throughout. The workshop is structured as three sessions of approximately 3.5 hours each. All times may be modified depending on the level of the discussion each activity generates.

Participants’ Workbook

The 42-page Participant’s Workbook details specifics about each activity while providing loads of room for notes and insights. A valuable takeaway, participants will refer back to their workbook as they continue to refine the skills they learned and practiced during the workshop. With the help of Microsoft® Word files on the enclosed CD-ROM, you can customize the program for your organization by including references to your company's mission statement, communication tools or other resources. When you purchase the Quality Customer Service Workshop, you are purchasing a license to use the materials. This allows you the flexibility to print as many Participant’s Workbooks as you may need for your training program, whenever you need them.
The Workshop includes:
  • 42-Page Participant’s Workbook (3-hole punch binder)
  • Facilitator’s Guide
  • CD-ROM with Microsoft® Word files for printing additional copies and customizing