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Power Transmission Distributors Association is...

more than 370 power transmission/motion control distribution and manufacturing companies, representing over $16 billion in product sales.

Resources | Executive Management Resources | Human Resources | Career Progression Resource | Sales | Customer Service Rep/Supervisor/Inside Sales

Skills Sets and Training for PT/MC Distribution Employees

Insides Sales/Customer Service Rep/Supervisor Skills


Learn more about the Inside Sales/Customer Service Rep/Supervisor Job Description and Salary Ranges.

Customer Service Skills

  • Excellent listening skills
  • Excellent phone skills
  • Effective verbal communication skills
  • Effective written communication skills

Operation Management Skills

  • Knowledge of logistics (carriers, shipping policies & procedures)
  • Knowledge of DOT rules & regulations

Sales Skills

  • Ability to develop & implement incentive plans to increase sales & improve profitability
  • Effective selling strategies and techniques
  • Meeting sales goals & growing sales
  • Delivers superior customer service
  • Effective negotiating skills
  • Effective meeting facilitation skills
  • Handle difficult customers

Product & Technical Knowledge Skills

  • Technical expertise & knowledge of company products

General Skills/Qualities

  • Problem-solving & analytical ability
  • Multi-tasking
  • Time management skills
  • Superior organizational skills
  • Accuracy & attention to detail
  • Business math skills
  • Understands product numbers & alpha/numeric codes
  • Ethical standards
  • Professional demeanor

Computer Skills

  • Basic knowledge of MS Office suite
  • Knowledge of distribution software