comprised of companies that distribute and manufacture the components that keep your world running smoothly.
October 13, 2017
1:00-2:00 p.m. Central
PTDA members-only webinars are open to all employees of PTDA member companies as a PTDA Member Advantage
Audience: Sales managers and sales associates
Objections will come. Sales professionals must be trained and ready to deal with them effectively. You need SELL Defense!
Complaints are inevitable. While mistakes happen - it's how your sales team interacts with the customer that makes the difference. Negative customer experiences, if handled correctly by your team, can actually solidify customer loyalty.
Negotiation ploys requesting discounts and concessions will arise to anyone in your company who interacts with the customer. In order to protect margins and communicate your value daily, it's imperative to respond effectively to negative interactions.
Attend this webinar to understand the dynamics surrounding these common types of oppositions and learn about a proven methodology to effectively respond using the "SELL defense." Participants will receive a detailed handout and worksheet tool to develop skillful responses to the common objections you face everday.