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Power Transmission Distributors Association is...

comprised of companies that distribute and manufacture the components that keep your world running smoothly.

Events | Seminars & Webinars | Webinar: Get Your Point Across in 3 Sentences

Webinar: Get Your Point Across in 3 Sentences

October 2, 2020
10:30-11:15 a.m. Central

PTDA members-only webinars are open to all employees of PTDA member companies as a PTDA Member Advantage

Register now

About This Webinar

As the service industry becomes more digital, it's important that your company understands how to translate human-to-human customer service in a digital world. As more customers communicate with customer service representatives through email, it is important for your employees to understand and address the customers' needs and requirements in the most concise and effective way possible.

In this webinar you will:
  • Understand how to communicate with customers via email much more efficiently which will result in a higher degree of fulfillment of customer needs, thereby retaining your customers
  • Walk through various customer email scenarios that will show you how customer service representatives can classify the level of urgency and determine how to respond effectively
  • Build a matrix to identify urgency and level of prioritization for your company to implement
93fa4d81276f542e9f829e3af0a5db6b_Underhill-(1).jpgJon Murphy is a 1986 BSME graduate of West Virginia University. After seven years as a design and project engineer, he entered the power transmission industry as a sales engineer for Sumitomo Machinery Corporation of America (SMA) in 1993. He has now sold SMA products in 48 states and 25 countries. Jon is SMA's vice president of sales and currently chairs PTDA's Professional Development Committee.