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Quality Customer Service Workshop: An In-House Employee Development Program

Each and every time a member of your company communicates with a customer, it's an opportunity to provide a superior experience. Build customer satisfaction by developing the communication skills of your front-line employees with the new Quality Customer Service Workshop: An In-House Employee Development Program. This new program from PTDA emphasizes listening, considering and responding in the style most appropriate for each individual customer. Lead participants through interactive exercises to hone their skills, resulting in productive and effective communications--whether in person, on the phone or through e-mail.

Ideal for any size company, the Quality Customer Service Workshop: An In-House Employee Development Program is a turn-key training program.

The Facilitator's Guide walks you step-by-step through each activity. The guide outlines the progress through the Participant's Workbook and sets up the activities throughout. The workshop is structured as three sessions of approximately 3½ hours each. All times may be modified depending on the level of the discussion each activity generates.

The 42-page Participant's Workbook details specifics about each activity while providing loads of room for notes and insights. A valuable takeaway, participants will refer back to their workbook as they continue to refine the skills they learned and practiced during the workshop. With the help of Microsoft® Word files on the enclosed CD-ROM, you can customize the program for your organization by including references to your company's mission statement, communication tools or other resources. When you purchase the Quality Customer Service Workshop, you are purchasing a license to use the materials-allowing you the flexibility to print as many Participant's Workbooks as you may need for your training program, whenever you need them.

The Workshop Includes:

• 42-Page Participant's Workbook (3-hole punch binder)
• Facilitators Guide
• CD-ROM with Microsoft® Word files for printing additional copies and customizing
  

Member Price: $44.95               
          Non-member Price: $134.95

To buy this product, click on the BUY NOW button above and you will be taken to the PTDA store where you can click through as a guest, if you are not a PTDA member. To navigate to the correct section in the store, click on Sales Training>Page 3, where you will find this product listed in alphabetical order.