Guidelines for Managing Back Orders: Minimizing the
Impact
Just hearing the phrase “back
order” causes shivers in even the most experienced and
professional of distribution and manufacturing executives.
At the most basic level, a back order usually
means a disappointed customer. Handled poorly, a back order can escalate into a
situation in which trust is questioned and business is
lost. Recognizing that relationships
between distributors and manufacturers can be improved with a
comprehensive process for communicating and resolving back
orders, PTDA’s Industry Relations
Committee appointed a task force to uncover the issues surrounding back
orders.
While the actual resolution of back order
issues rests with the distributor and manufacturer involved, guidelines
can assist in minimizing the effect a back order has on business and
business relationships. Their
findings have been documented in a report, “Guidelines for
Managing Back Orders: Minimizing the Impact.”
Download "Guidelines for Managing Back Orders:
Minimizing the Impact"
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