Additional Resources

Additional continuous improvement and quality resources include the following organizations and publications:

American Society for Quality (ASQ)
- 101 Good Ideas: How to Improve Just About Any Process
- Fundamentals of Quality Auditing
- The Goal
- How to Perform Continuous Sampling
- Management Audits: The Assessment of Quality Management Systems
- Measuring Customer Satisfaction: Survey Design, Use and Statistical Methods
- Out of the Crisis
- The Product Recall Planning Guide
- Root Cause Analysis: A Tool for Total Quality Management
GOAL/QPC
- The Memory Jogger, A Pocket Guide of Tools for Continuous Improvement
- The Memory Jogger 9000
- The Memory Jogger Plus+
- Project Management Memory
Quality Council of Indiana
- Quality Dictionary
- ISO Primer
- Quality System Handbook
Leanthinking Institute (portal to resources on Lean manufacturing and other quality systems)
American Business: A Two-Minute Warning by C. Jackson Grason, Jr. & Carla O’Dell
Closing the Gap by Leslie L. Kossoff
The Deming Management Method by Mary Walton
Managing the Total Quality Transformation by Thomas H. Berry