Skills Sets and Training for PT/MC Distribution Employees

Business Management Skills

• Developing/Implementing business plans & goals

Customer Service Skills

• Excellent listening skills
• Excellent phone skills
• Effective verbal communication skills
• Effective written communication skills
  

Financial Management Skills

• Competency in budgeting, forecasting & planning
• Developing/Implementing strategic sourcing
  

Operation Management Skills

• Ability to manage inventory, including auditing, forecasting and planning
  

Sales Skills

• Ability to develop & implement incentive plans to increase sales & improve profitability
• Effective selling strategies & techniques
• Meetings sales goals & growing sales
• Monitoring marketplace to identify business opportunities
• Delivers superior customer service
• Effective meeting facilitation skills
• Handle difficult customers
  

Human Resources Management Skills

• Compliance with all employment laws, regulations & company policies (including sexual harassment
• Hiring, developing and performance management
  

Product & Technical Knowledge Skills

• Technical expertise & knowledge of company products
• Ability to read basic catalog drawings & blueprints
  

General Skills/Qualities

• Leadership, motivation, supervisory & managerial skills
• Judgment & decision-making skills
• Problem-solving & analytical ability
• Multi-tasking
• Strong project management skills
• Time management skills
• Accuracy & attention to detail
• Business math skills
• Basic math skills
• Understands product numbers & alpha/numeric codes
• Ethical standards
• Professional demeanor
  

Computer Skills

• Basic computer/keyboarding skills
• Basic knowledge of MS Office suite
• Intermediate/Advanced knowledge of MS Excel