Skills Sets and Training for PT/MC Distribution Employees

Inside Sales/Customer Service Rep/Supervisor Skills

Learn more about the Inside Sales/Customer Service Rep/Supervisor Job Description and Salary Ranges or click on the skill category below to connect to a list of training programs designed to build skills in that category.

Customer Service Skills	Excellent listening skills Excellent phone skills Effective verbal communication skills Effective written communication skills
Operation Management Skills	Knowledge of logistics (carriers, shipping policies & procedures) Knowledge of DOT rules & regulations
Sales Skills	Ability to develop & implement incentive plans to increase sales & improve profitability Effective selling strategies & techniques Meeting sales goals & growing sales Delivers superior customer service Effective negotiating skills Effective meeting facilitation skills Handle difficult customers
Product & Technical Knowledge Skills	Technical expertise & knowledge of company products
General Skills/Qualities	Problem-solving & analytical ability Multi-tasking Time management skills Superior organizational skills Accuracy & attention to detail Business math skills Understands product numbers & alpha/numeric codes Ethical standards Professional demeanor
Computer Skills	Basic knowledge of MS Office suite Knowledge of distribution software