Skills Sets and Training for PT/MC Distribution Employees

Hardware/Software Installation & Support Skills

Learn more about the Hardware/Software Installation & Support Job Description and Salary Range or click on the skill category below to connect to a list of training programs designed to build skills in that category.

Customer Service Skills	Excellent listening skills Excellent phone skills Effective verbal communication skills Effective written communication skills
Product & Technical Knowledge Skills	Ability to read basic catalog drawings & blueprints
General Skills/Qualities	Judgment & decision-making skills Problem-solving & analytical ability Multi-tasking Strong project management skills Time management skills Accuracy & attention to detail Business math skills Basic math skills Ethical standards Professional demeanor
Computer Skills	Basic computer/keyboarding skills Basic knowledge of MS Office suite Intermediate/Advanced knowledge of MS Excel Intermediate/Advanced knowledge of MS Access Knowledge of distribution software Knowledge of inventory/warehouse management software Ability to resolve technical issues at workstation and/or server level Knowledge of TCP/IP & wireless networks