Skills Sets and Training for PT/MC Distribution Employees

Business Management Skills

• Developing/Implementing business plans & goals

Customer Service Skills

• Excellent listening skills
• Excellent phone skills
• Effective verbal communication skills
• Effective written communication skills
  

Financial Management Skills

• Competency in budgeting, forecasting & planning  
• Working knowledge of basic accounting principles

Operation Management Skills

• Managing warehouse design & facilities
• Implementing & maintaining safety initiatives
• Understand the basic inventory, warehousing & stocking procedures
• Operates forklift in compliance with OSHA requirements
• Knowledge of logistics (carriers, shipping policies & procedures)
  

Sales Skills

• Delivers superior customer service
• Effective negotiating skills
• Effective meeting facilitation skills
• Handle difficult customers
  

Human Resources Management Skills

• Compliance with all employment laws, regulations & company policies (including sexual harassment
• Hiring, developing and performance management
  

Product & Technical Knowledge Skills

• Technical expertise & knowledge of company products
• Ability to read basic catalog drawings & blueprints
  

General Skills/Qualities

• Leadership, motivation, supervisory & managerial skills
• Judgment & decision-making skills
• Problem-solving & analytical ability
• Multi-tasking
• Strong project management skills
• Time management skills
• Superior organizational skills
• Accuracy & attention to detail
• Basic math skills
• Understands product numbers & alpha/numeric codes
• Ability to read a map & accurately plan routes
• Ethical standards
• Professional demeanor
  

Computer Skills

• Basic computer/keyboarding skills
• Basic knowledge of MS Office suite
• Intermediate/Advanced knowledge of MS Excel
• Knowledge of distribution software
• Knowledge of inventory/warehouse management software