Skill Sets and Training for PT/MC Distribution Employees

Customer Service Training

Categories and Skill Sets	PTDA Training Products	General Training Products
Excellent listening skills.	▪ We are Customer Service ▪ The Perfect Sales Call	▪ Dynamic Listening Skills for Successful Communications ▪ Developing Effective Business Conversation Skills ▪ Successful Telephone Selling Techniques
Excellent phone skills.	▪ New Directions in Inside Sales ▪ The Perfect Sales Call
Effective verbal communication skills.	▪ New Directions in Inside Sales ▪ We are Customer Service ▪ Sales Manager Handbook	How to Communicate with Diplomacy, Tact and Credibility
Effective written communication skills.		How to Communicate with Diplomacy, Tact and Credibility