Skills Sets and Training for PT/MC Distribution Employees

Customer Service Skills

• Excellent listening skills
• Excellent phone skills
• Effective verbal communication skills
• Effective written communication skills
  

Financial Management Skills

• Developing/Implementing strategic sourcing.
  

Sales Skills

• Effective negotiating skills
  

Product & Technical Knowledge Skills

• Technical expertise & knowledge of company products
• Ability to read basic catalog drawings & blueprints
  

General Skills/Qualities

• Judgment & decision-making skills
• Problem-solving & analytical ability
• Multi-tasking
• Strong project management skills
• Time management skills
• Accuracy & attention to detail
• Business math skills
• Ethical standards
• Professional demeanor
  

Computer Skills

• Basic computer/keyboarding skills
• Basic knowledge of MS Office suite
• Knowledge of inventory/warehouse management software