Careers in Industrial Distribution
Operations
Vice President
Operations
Salary Range: $87,000 - $204,000*
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Direct and coordinate the operational activities of branches or
departments concerned with sales distribution, and/or production of
products.
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Plan and direct the budget activities of departments and branches
in order to fund operations.
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Analyze operations to evaluate performance of a department or
branch and its staff in meeting objectives, and to determine areas of
potential cost reduction and program improvement to increase
productivity.
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Direct, plan, and implement policies, objectives, and activities of
departments or branches in order to ensure continuing operations and to
maximize returns on investments.
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Appoint department heads or branch operations managers, and assign
or delegate responsibilities to them.
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Confer with board members, organization officials, and staff
members to discuss issues, coordinate activities, and resolve
operational problems.
Corporate Operations
Manager
Salary Range: $51,000 - $80,000*
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Manage the movement of goods into and out of distribution or
production facilities.
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Review branch and department financial statements, sales and
activity reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and
program improvement.
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Determine staffing requirements, interview, hire and train new
employees, manage staff, preparing work schedules and assigning specific
duties or oversee those personnel processes.
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Direct and coordinate the organization's operational budget and
financial activities to fund operations, maximize investments, and
increase efficiency.
Branch Operations
Manager
Salary Range: $56,000 - $68,000**
Learn more about the skills sets and training resources
for this position.
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Manage the inside operations of the branch including customer
service, billing systems operations, credit and accounting procedures,
maintenance and security, and warehouse procedures.
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Oversee expenditures in the branch and promote cost saving measures
and alternatives that will increase the profitability of the
branch.
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Establish and maintain relationships with individual and business
customers, and provide assistance with customer problems; coordinate the
approval and rejection of customers’ lines of credit and review
collection reports to determine the status of collections and the
amounts of outstanding balances and coordinate solutions for problem
areas with the Branch Sales Manager.
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Recruit staff members, and oversee training programs in the areas
of product knowledge, problem solving, employee participation, and team
cooperation and management skills.
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Attain a working knowledge for the implementation of the
company’s benefits and policies.
Customer Service
Representative/Supervisor
Salary Range: $31,000 - $48,000*
Learn more about the skills sets and training resources
for this position.
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Respond to customer inquiries regarding product selection,
placement of orders for standard products and services, requests for
prices and quotations, and handle customer credits and complaints.
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Expedite orders and requests for literature or other
information.
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Coordinate activities with internal company departments, vendors
and common carriers.
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Access, update and maintain records for individual accounts.
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Analyze individual solutions and take appropriate action to ensure
customer needs are met.
Inside Sales
Salary Range: $27,000 – $51,000*
Learn more about the skills sets and training resources
for this position.
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Under supervision, perform duties to provide technical and product
assistance to customers in order to generate new and repeat sales.
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Describe products or services and assist customers in the selection
of the best products suited to their needs.
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Quote prices, terms of sales, availability, delivery dates and
related information and process orders.
Counter
Sales
Salary Range: $29,000 - $40,000*
Learn more about the skills sets and training resources
for this position.
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Respond to walk-in customer inquiries regarding product selection,
sale and placement of orders for standard products and services,
requests for prices and quotations.
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Generate a shipping document for the customer that reflects the
correct quantity, description and price for the product received and for
the billing of all appropriate sales tax and freight; follow the credit,
check and cash drawer reconciliation procedures established by the
company.
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Prepare merchandise for display or for purchase making sure the
counter area is kept neat and clean.
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In assisting customers at the sales counter request help from other
inside sales people or the Branch Store Manager to ensure that the
customer has received the best service possible.
Distribution Center
Manager
Salary Range: $72,000 - $107,000**
Learn more about the skills sets and training resources
for this position.
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Develop and document standard and emergency operating procedures
for receiving, handling, storing, shipping, or salvaging products or
materials.
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Interview, select, and train warehouse and supervisory personnel
who will supervise the activities of workers engaged in receiving,
storing, and shipping products or materials; review invoices, work
orders, consumption reports, and demand forecasts to estimate peak
delivery periods and to issue work assignments.
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Plan, develop, and implement warehouse safety and security programs
and activities.
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Examine products or materials to estimate quantities or weight and
type of container required for storage or transport; schedule and
monitor air or surface pickup, delivery, or distribution of products or
materials.
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Confer with department heads to coordinate warehouse activities,
such as production, sales, records control, and purchasing; respond to
customers' or shippers' questions and complaints regarding storage and
distribution services.
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Inspect physical conditions of warehouses, vehicle fleets and
equipment, and order testing, maintenance, repair, or replacement as
necessary.
Warehouse Supervisor
Salary Range: $35,000 - $50,000*
Learn more about the skills sets and training resources
for this position.
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Plan work schedules and assign duties to maintain adequate staffing
levels, to ensure that activities are performed effectively, and to
respond to fluctuating workloads.
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Review and insure that all work processes are completed and
performed properly including daily receipt of all stock, report of
damage, short, or overage on shipments, on-time shipment of
double-checked orders, and completed delivery of routed material to
customer satisfaction.
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Evaluate employee performance and monitor employee time and wages
for preparation of performance appraisals.
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Review the warehouse records system and maintain accurate inventory
by monitoring the cycle count process, factory returns procedures,
reassembly of robbed merchandise, scheduled ship dates on hold shelf
merchandise.
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Review warehouse supplies on a timely basis to ensure the supplies
on-hand will meet the demands of the operation.
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Maintain the warehouse in a clean and orderly manner insuring that
all OSHA and other company safety policies are adhered to.
Warehouse
Salary Range: $24,000 - $35,000*
Learn more about the skills sets and training resources
for this position.
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Receive and unpack items to be stocked in the warehouse verifying
counts and recording data manually or using computer; mark stock items
using identification tags, electronic bar-coding, or other labeling
equipment while storing items in an orderly and accessible manner in the
warehouse.
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Pack items securely to be shipped from the warehouse preparing
bills of lading and recording freight costs incurred.
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Cycle count stock to verify inventory records to physical counts,
and investigate discrepancies or adjust errors; examine and inspect
stock items for wear or defects, reporting any damage to
supervisors.
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Clean and maintain supplies, tools, equipment, and storage areas in
order to ensure compliance with safety regulations.
Driver
Salary Range: $25,000 - $28,000*
Learn more about the skills sets and training resources
for this position.
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Make deliveries in the most efficient manner and route any expedite
orders first while obeying traffic laws and transportation
procedures.
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Load and unload trucks verifying the contents of inventory loads
against shipping papers.
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Collect payments for goods delivered and turn in receipts and money
received from deliveries.
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Inspect vehicle for proper working condition, complete Truck
Maintenance Log on a weekly basis, and make Manager aware of any
problems.
*Salary information obtained from 2006 Employee Compensation
Report, Vol. 1, published by the Fluid Power Distributors Association
using the first and third quartiles as lowest and highest ends of the
range.
**Salary information obtained from www.salary.com, 11.30.07
using the first and third quartiles as lowest and highest ends of the
range.
All salary ranges vary by individual company.
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