PT Interactive Online
FAQs
User
How do I purchase a course?
On the check out page, what do I enter in the
Training Center Login Information section?
How do I get the member discount for the
courses?
My employer gave me a code because our company
pre-purchased courses. Where do I enter it?
When I enter the pre-purchase code, it asks me for
credit card information. Why?
On the check out page, what do I enter in the Company ID
section?
Supervisor
Can I view my employees’ test results in the
training center?
How do I set up a company account or group?
How do I purchase courses for my
employees?
My employee didn’t enter our Company ID when
creating an account. How can I access his/her results in the training
center?
Do I have to have a Company ID to pre-purchase
courses?
I want to create a new group and pre-purchase for a
number of people/courses at the same time. What do I do?
How long will my employees have access to their
courses?
If I pre-purchase a course, is there a time limit
for my employees to access it?
User FAQs
Q: How do I purchase a
course?
A: To purchase a course, click on the Course Descriptions and Registration link on the PT
Interactive Online Web page and then click the Register
Now link next to the course name. After clicking the
Register Now link, you will be taken to the shopping
cart page. From here, you can proceed to check out, continue
shopping, or remove the course you have selected from the cart.
Or, if you would like to view a description of the course before
purchasing, click the name of the course. To purchase the course,
click on the Buy Now link on the summary page.
After clicking the Buy Now link, you will be taken to
the shopping cart page. From here you can proceed to check out,
continue shopping, or remove the course you have selected from the
cart.
When all the courses you want to purchase appear in your cart, click
the Check Out button. Complete the form on the
check out page. Click the Preview Order button at
the bottom of the page. If you have not entered all required
information, the check out page will reload, asking you to complete the
missing info. If all required information has been entered, the
preview page will open. Check that all the information is
correct. Click the Complete Order button at the bottom of the page
to submit your order.
Q: On the check out page, what do I
enter in the Training Center Login Information section?
A: If you do not already have a training center
account, select New User and enter the user name and
password you would like to use. Every user name in the system must
be unique. If the user name you enter is already taken, you will
be asked to enter a new user name when you try to preview the
order. You can make your user name unique by adding numbers.
Your user name may not contain any spaces or symbols, only letters and
numbers.
If you already have a training center account, select
Existing User and enter your user name and
password.
Q: How do I get the member discount
for the courses?
A: If you are a member of PTDA, click here or go to www.ptda.org/PTonlinememdiscountcode.
Enter the code in the Promotional/Pre-Purchase Code field when
you check out to receive a discount on your entire purchase.
Q: My employer gave me a code
because our company pre-purchased courses. Where do I enter
it?
A: If your employer has pre-purchased a course
for you, enter the single-use pre-purchase code provided by your
employer in the Promotional/Pre-Purchase Code field to purchase
one course for free. If you have multiple pre-purchase codes, you
will need to purchase each course separately. Each code is only
good for one course, and only one code can be entered per check out.
You will still be asked for credit card information even though the
course has already been prepaid. Enter the credit card information
and click the Preview Order button. Your balance
due will be $0, and your credit card will not be charged. We are
working with our vendor to fix this issue.
Q: When I enter the pre-purchase
code, it asks me for credit card information. Why?
A: A bug in the store programming will not
allow you past the checkout page without entering your credit card
information. You will still be asked for credit card information even
though the course has already been prepaid. Enter the credit card
information and click the Preview Order button.
Your balance due will be $0 and your credit card will not be
charged. We are working with our vendor to fix this issue.
Q: On the check out page, what do I enter
in the Company ID section?
A: If your organization has a company account in the
training center, your employer will give you a Company ID code.
Enter the code when you check out to ensure that your user account is
created within your company’s account. If you do not have a
Company ID, leave this section blank.
Supervisor FAQs
Q: Can I view my employees’ test
results in the Training Center?
A: Yes, but you must first set up a company account,
called a group. As a group administrator, you will be able to view
reports of the progress of the users in your group. There is no
charge for setting up a group.
Q: How do I set up a company account or
group?
A: On the PT Interactive Online Products page, purchase
the item called Group Creation. There is no
charge for setting up a group. When you check out with Group
Creation in your cart, a section titled Company Information
will appear on the check out page. Enter the name of your company
and your job title.
When you complete the purchase, you will be given a Company ID code,
which begins with the letters “CMP” followed by a few
numbers and other letters. Give this code to your employees, and
tell them to enter it in the Company ID section of the check
out page when they create their user accounts.
Q: How do I purchase courses for my
employees?
A: On the PT Interactive Online Products page, purchase the
item called Pre-Purchase. You can purchase as
many courses as you want. When you check out, you will not receive
courses. Instead, you will receive single-use pre-purchase codes,
one for each pre-purchase. Give a code to each employee who will
be taking a course, and ask them to enter the code in the
Promotional/Pre-Purchase Code section of the check out page
when they purchase the course. Using the code, they will get one
course free, regardless of which course they select. Only one code
can be entered per check out. If you have pre-purchased multiple
courses, they will need to purchase each course separately. Each
code can be used only once.
Q: My employee didn’t enter our
Company ID when creating an account. How can I access his/her
results in the training center?
A: If the Company ID was not originally entered when
purchasing the course, contact customer support at +1.801.494.1745 with
the name of the employee and the name of the company so that we can add
the course to your group account.
Q: Do I have to have a Company ID to
pre-purchase courses?
A: The Company ID is only used to access the profile
and test scores for those connected to your company. If only one
employee will be taking courses or you do not wish to track progress,
there is no need for a Company ID.
Q: I want to create a new group and
pre-purchase for a number of people/courses at the same time. What
do I do?
A: You can purchase the
Pre-Purchase product and the Group
Creation product at the same time. On the PT Interactive
Online Products page, make sure you chose both the Pre-Purchase product
and the Group Creation product before you checkout.
Q: How long will my employees have access
to their courses?
A: Your employees will have access to the course for
90 days from the date they first access the course.
Q: If I pre-purchase a course, is there
a time limit for my employees to access it?
A: There is no expiration for pre-purchased courses. The 90
days access timeframe will start once the user accesses the course
either by using a pre-purchase code or purchasing the course
outright.
PT Interactive Online Overview
Demonstrations and Tutorials
Course Descriptions and Registration
Pre-Purchasing Courses
Multi-Course Discount Pricing
PTDA Member Discount Code 
Supervisor Tools and Company Access
Online Course Login Page (for those already
registered for a PT Interactive Online course)
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