Inventory Request and Response Format
Research shows that over half of manufacturers’ incoming
customer service calls are spent on stock checks. Typically:
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Distributor sales staff put customers on hold and place a call to
the manufacturer to check product availability.
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Manufacturer sales staff use their internal business system to
check inventory.
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Stock availability is relayed to the distributor, then to the
customer.
PTDA’s Inventory Request and Response Format is an XML standard
that automates this process, bypassing several of these steps and
accelerating others. Using the new format:
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Distributor sales staff use their own business systems to query
suppliers’ systems on product availability while on the phone with
a customer.
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Manufacturers’ systems receive, process and respond to these
requests automatically and in real time.
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The original requester receives a response to their inquiry on his
or her screen within seconds.
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Once initiated, the entire process takes place with no manual
intervention.
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Multiple product inquiries may be made at the same time.
Inventory Request and Response Format version 1.0 currently is in
use.
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Download Inventory Request and Response Format
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